The authors also suggest that you focus and ask yourself what you really want. We need to examine our own personal contribution in the problem. Starting with the heart means to start within ourselves first. This is basically the principle of why Ray Dalio pushed so hard in Bridgewater to have a culture of radical transparency and radical open mindedness where people are expected to speak up and share opinions. The more people can be open and put information inside the pool, the more likely it is we will reach good decisions. The author uses an imaginary “pool” at the center among the people conversing. Silence is much more common, and it’s very dangerous when it becomes company’s culture.Ĭhapter 2: Mastering Crucial Conversationsĭialogue is the exchange of meaning when people have a conversation. The more we stay silent, the more we are likely to eventually explode. We either avoid to engage in crucial conversations or we do so hyper-emotionally and in violent ways. The authors say that the two most common destructive patterns relating to crucial relationships are silence and violence. It’s because our emotions take over and our pre-cortex, the region that makes us humans basically, shuts off.Īnd we end up behaving like animals exactly when behaving like human beings is most important. The author says the irony is that the more important the conversations, the more poorly we handle them.
In great companies crucial conversations take place and problems are never swept under the rag.Ĭhapter 1: What’s A Crucial Conversation?Ī crucial conversation has three ingredients: What differentiates great companies from good ones, they say, is how they manage crucial conversations. The author says that very often when you found yourself stuck it’s because of a crucial conversation that you are not having or are not having well. ? SUPPORT BESTBOOKBITS BY CLICKING THE LINKS BELOW
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